Refund policy
Return & Refund Policy
At Your Journey of Healing, each order is prepared with care. We appreciate your support and want you to be satisfied with your purchase.
Digital Products
Due to the nature of digital products, all sales are final.
This includes, but is not limited to:
- Bible studies
- Devotionals
- Prayer journals
- Printable resources
- Scripture cards
- Digital planners
- Any PDF or downloadable product
Because these items are delivered immediately after purchase, we are unable to offer refunds, returns, or exchanges.
If you have trouble accessing or downloading your purchase, please contact us and we'll be happy to assist you.
Apparel, Gifts & Accessories
We accept returns of eligible physical products within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn and unwashed
- Free of stains, odors, or damage
- In their original condition
- Returned within 14 days of delivery
Please include your order number with your return.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Exchanges: If you need a different size, please contact us within 14 days of delivery. We will gladly exchange unworn items, subject to product availability.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the item and any damage
We will work with you to make it right as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method within several business days, depending on your financial institution.
Original shipping charges are non-refundable unless the return is the result of our error.
Contact Us
If you have any questions about your order or this policy, please contact us: